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Leveraging Technology for Workforce Management

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Workforce management (WFM) is a combined set of processes that business use to improve productivity of employees and teams.

Technology has the potential to play a key role in transforming workforce management. By harnessing apps and tools, businesses can take advantage of automation, collaboration and integration that technology can offer to save time, money and resources when it comes to laborious workforce management tasks.

This year, HR.com surveyed 124 businesses to learn about the value that they derive from technology workforce management and impressively, three-quarters of businesses consulted reported that workforce management technology implementations generated a ‘significant payback (on average 6-10% of payroll) in under a year’.

When deciding which software to adopt, businesses should consider scalability, ease of integration into current systems and cost. In this article, we’ll introduce 3 workforce management software solutions that are designed to target specific HR and workforce management pain points of the modern workforce.


Shortlist is a freelancer management platform. It has been designed to simplify a business’s interactions with their external workforce. Many businesses rely on a network of contactors and freelancers which can present unique challenges when compared to the management of a centralized/in house workforce.

Shortlist allows businesses and/or HR departments to list and group their contractors by skills, locations etc. The system allows contractors to maintain their own accounts within a business’s current ecosystem by updating their own tax information, the signing of NDA’s, uploading of invoices and documents etc.

Historically, companies have been using solutions like Excel and email to manage their freelancers and independent contractors.

However, shortlist have created this workforce management solution as a response to the growing “on demand” economy to enable businesses to manage this more agile workforce which according to PWC will “generate $335 billion in revenue by 2025, up from $15 billion in 2014”.

Find out more: https://shortlist.co


Deputy starts at just $1 per employee per month, and while it began its life as an employee shift planning product, it has steadily evolved to offer a suite of workforce management tools.

While Deputy can be harnessed in any environment, the features are most suited for hourly rather than salaried employees. For businesses with five + employees, the Deputy dashboard is easy-to-use and makes clocking in, clocking out, and communicating messages simple.

Find out more: https://www.deputy.com

Charlie HR:

Charlie HR is offers businesses a comprehensive suite of workforce management functions. The software enables teams to manage their own annual leave, training leave and to ‘call in sick’. It also allows HR executives or departments to onboard new starters and provide them with all of the necessary data and documents.

The system can also be harnessed to create quick and accurate payroll updates and it integrates with other tools like Slack and Gmail calendars which allows it to remind and inform team members about key team information including birthdays, work anniversaries, staff holidays, sickness patterns and even visa expiry dates.

Find out more: https://www.charliehr.com

The workforce management technology offerings on the market today are vast. The main challenge that businesses often face when initially adopting a new technology workforce management solution is the need to win over and train staff.

While initial setup can often be time consuming, once implemented and adopted, technology workforce management solutions can have widespread benefits for businesses, particularly in terms of monetary savings.




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Tags: Business, Workforce Transformation